TERMS & CONDITIONS
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
We carry 100% virgin human hair and each individual piece comes from a separate donor, we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. All hair that is colored and that comes in any other texture besides straight, wavy, or curly, have been processed.
Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.
Terms of payment are always 100% paid upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Our business hours are Tuesday and Wedneday from 11:00am to 7pm, Thursday and Friday from 9am to 7pm and Saturday from 8am to 4pm EST. All orders received before 3:00 pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Tuesday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
At Royal Treats Beauty Lounge we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory in China. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Should you have any further inquiries, please feel free to contact Customer Support at RoyalTreatsBeautyLounge@gmail.com.
Replacements & Exchanges
We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect or defective, you must contact us within 15 calendar days from the date of purchase.
No refunds will be permitted. If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.
From time to time, Royal Treats Beauty Lounge, at its sole discretion, may exchange products or portions of a product under the following conditions:
- Requests must be made within 15 calendar days from the date of purchase. Any exchange request after 15 calendar days will not be honored.
- We will not accept any merchandise which has been used or altered ( worn, picked, cut, removed lace, or processed) in any way. According to Federal law you cannot return human hair products that have been used. This includes trying it on the products. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, relaxing, coloring or rinsing, lifting, cutting the hair off the lace/weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
- Merchandise must be in its original condition. Any merchandise that is received without original packaging ties will be returned to the client without an exchange of product.
- Product must be exchanged for something of equal or greater value. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item and cost of shipping.
- You must send the product back to us in order to process the exchange. In order to process an exchange, the unwanted product would need to be sent to us. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at royaltreatsbeautylounge.com.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee UPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 786-274-7774. We will contact UPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you’ve placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
Royal Treats Beauty Lounge reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
Limitation of Liability
Royal Treats Beauty Lounge, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Royal Treats Beauty Lounge will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Royal Treats Beauty Lounge is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Royal Treats Beauty Lounge is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.